Return Policy
Whiskey and Lace LLC. Return Policy
Whiskey and Lace LLC will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We will also accept exchanges if made within 7 days of being delivered. In order to do an exchange, you must repurchase the item, then send the previous item back for a refund. Please contact us at whiskeyandlaceboutique.tx@gmail.com for return instructions.
Return requests must also be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Whiskey and Lace LLC. 5 - 7 business days from the day we receive the returned package to process.
- Whiskey and Lace LLC. will email you after return has been processed to confirm what has been done.
Final sale and non-returnable categories:
- Swimwear
- Bodysuits
- Intimates
- Jewelry
- Face masks
- Beauty
- Open pack wholesale orders